Privacy Policy

1. Who we are

This Privacy Policy explains how PrimalThenics Pty Ltd (ABN 42 645 266 226), trading as PrimalThenics (“PrimalThenics”, “we”, “us”, “our”), collects, uses, stores and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, booking a class, or becoming a member, you agree to the collection and use of your information as described in this policy.

2. The information we collect

Personal information we may collect includes:

• Your name, date of birth, and gender
• Contact details (email address, phone number, postal address)
• Emergency contact details
• Payment and billing information
• Membership and booking history, class attendance, and preferences
• Any information you provide when you contact us or complete our forms

Sensitive information — your health. As a training studio, we ask you to complete an injury and health screening so we can coach you safely and adapt sessions to your needs. This may include information about injuries, medical conditions, physical limitations, and relevant health history. Health information is treated as sensitive information under the Privacy Act, and we only collect it with your consent and where it is reasonably necessary to deliver our services safely.

3. How we collect your information

We collect information directly from you — when you enquire, book a class, sign up for a membership, complete a health screening or waiver, or communicate with us in person, by phone, or online. Where practical, we collect information directly from you rather than from third parties.

4. How we use your information

We use your personal information to:

• Manage your membership, bookings and class attendance
• Deliver, adapt and coach your sessions safely (including using your health screening information)
• Process payments
• Communicate with you about bookings, schedule changes, and your membership
• Respond to your enquiries and provide customer support
• Send you updates, offers or news about PrimalThenics where you have opted in — you can unsubscribe at any time
• Meet our legal, safety and insurance obligations

We will not use your sensitive health information for anything other than coaching you safely and the purposes you’d reasonably expect, unless you consent or we’re required to by law.

5. Direct marketing

We will only send you marketing communications if you have consented, and every marketing message will include a simple way to opt out. You can also contact us directly at [email protected] to be removed from marketing at any time. We do not use your sensitive health information for marketing.

6. Who we share your information with

We do not sell your personal information. We may share it with:

• Our booking and member-management providers (XODA and ACR365), which we use to manage bookings, memberships and member records
• Our payment processor (Ezypay), to process payments securely
• Our coaches and staff, who access relevant information (including health screening) only as needed to coach you safely
• Professional advisers, insurers, or authorities, where reasonably necessary or required by law

We take reasonable steps to ensure any third party that handles your information is bound to protect it.

7. Storage, security and overseas disclosure

We store your information in secure systems and take reasonable steps to protect it from misuse, loss, and unauthorised access, modification or disclosure. Much of your information is held within our booking and member-management platforms.

Some of our service providers may store or process data on servers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle your information consistently with the Australian Privacy Principles.

8. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it’s inaccurate, out of date or incomplete. To make a request, contact us at [email protected]. We’ll respond within a reasonable time and may need to verify your identity first. In limited circumstances we may decline access, and if so we’ll explain why.

9. Cookies and our website

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

10. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first at [email protected] and we’ll do our best to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “last updated” date shown at the top.

12. Contact us

For any questions about this policy or your personal information:

PrimalThenics Pty Ltd — ABN 42 645 266 226
71 Alderson St, Newmarket QLD 4051
Email: [email protected]
Phone: +61 (0)452 478 487